Gateway AI Services, Inc. Privacy Policy
Last Updated: July 2, 2025
This privacy policy (“Privacy Policy”) applies to your access and use of our proprietary web based platform (“Platform”) integrating artificial intelligence agents to generate certain content and/or perform certain operations based on processing and analysis of Customer Content (“AI Agents”), the website located at https://www.gogateway.ai/ (the “Site”) made available by Gateway AI Services, Inc. (“Gateway,” “us” or “our” throughout this Privacy Policy), as well as any of its subdomains and any services, tools or features offered through the Platform or the Site (collectively, the “Services”). This Privacy Policy describes how Gateway collects, uses and discloses information that we obtain about you.
By using the Services and/or by clicking a box indicating your acceptance of this Privacy Policy, you agree to the terms of this Privacy Policy, and that your personal information will be handled as described in this Privacy Policy, and consent to the privacy practices described in this Privacy Policy. If you do not agree with our policies and practices as described in this Privacy Policy, do not use the Services. In addition, you agree that any disputes or claims relating to this Privacy Policy will be subject to the limitations of liability, dispute resolution and other provisions in our Alpha Tester Agreement and any other agreement between Gateway and you governing your access to or use of the Services.
If the individual accepting this Privacy Policy is accepting on his or her own behalf, such individual shall be referred to throughout this Privacy Policy as “you” or “Customer.” If the individual accepting this Agreement is accepting on behalf of a company or other legal entity, such individual hereby represents and warrants that they have the authority to bind such entity to this Privacy Policy, in which case the terms “you” or “Customer” as used throughout this Privacy Policy shall refer to such entity. If the individual accepting this Privacy Policy does not have such authority or does not agree with the terms of this Privacy Policy, such individual must not accept this Privacy Policy and may not use the Services.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. This Privacy Policy only applies to information collected on or through the Services and is not intended to fully describe the privacy policies of Gateway. This Privacy Policy does not apply to information collected offline. It also does not apply to information collected by or provided to any third party, including any web form, application or other content (including advertising) that may link to or be accessible from or through the Services, or any information (including Personal Information as defined below) that a Customer inputs into the Services relating to persons other than Customer and that were collected by Customer. In such a case, Customer’s privacy policy applies to the use of such information and any inquiries regarding such information should be directed to the Customer.
Types of Personal Information; Methods of Collection
We collect several types of information from and about users of the Services directly from you when you provide it to us or third parties authorized to share such information with us, as well as automatically through your use of the Services.
When you use the Services, we may collect or you may provide us with information, including Personal Information. “Personal Information” means information by which you may be personally identified, including your name, e-mail address, mailing address, mobile phone number, and social media profile information. You may directly provide us with your Personal Information in the following ways:
● Website Forms. You may provide us with your Personal Information by filling out forms on the Site or a third party website. Such information you provide may include your name, email address, mailing address and telephone number. Such information may be used to contact you about the Services.
● Account Registration. You may provide us with your Personal Information in connection with the account registration process. Such information you provide may include your name, company, title, email address, mailing address, telephone number, social media information, username and password. Such information may be used to establish your account to use the Services.
● Email Communications or Newsletters. You may provide us with your name and email address in order to receive newsletters or other communications. We may collect information from you through records and copies of correspondence with you, including email address. You may opt-out of these marketing communications at any time as described below.
● Feedback. You may provide us with your Personal Information (including contact information) when you provide feedback about our Services, including during live feedback sessions via video or audio conferencing platforms, which may be recorded by Gateway and you hereby consent to such recording.
● Use of the Platform. In connection with your use of the Platform, you may provide us with data, content, materials, documents or other information (“Customer Content”) that includes Personal Information of employees or agents of Customer. In such case, Customer’s privacy policy shall apply to the collection and disclosure to Gateway of such information, and Customer shall provide to its employees and agents all notices and obtain all consents required under applicable privacy and data protection laws as necessary before submitting such information to the Platform.
Training
You may provide us with your Personal Information or Customer Content during interactions with our AI Agent. While our AI Agent may interact with your Personal Information for the purpose of providing the Services, your Personal Information and/or Customer Content will not be used by Gateway for purposes of training the AI Agent.
Automatically Collected Information
When you visit the Site, we may automatically receive and record certain information from your computer, web browser and/or mobile device, including without limitation log data, your domain, IP address, or other device address or ID, web browser and/or device type, operating system, hardware and software settings and configurations, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Site (“Automatically Collected Information”).
Cookies Information
When you use the Site, we may send one or more cookies (which are small text files containing a string of alphanumeric characters) to your computer or mobile device, to track information about your use of the Site, help analyze our web page flow, customize our content, measure promotional effectiveness, and promote trust and safety. We have restricted the use of non
essential cookies on the Site. You may choose whether to accept, reject or select only certain cookies to be deployed during your use of the Site through the cookie banner on the homepage of the Site.
You are always free to decline our cookies upon visiting the Site, although doing so may interfere with your ability to use the Site or certain features of the Site. To decline the use of cookies on the Site, except for cookies that are necessary to the operation of the Site, please select “Decline All” on the cookie banner on the Site’s homepage. You may also customize the use of cookies on the Site by selecting the “Manage Cookies” option on the cookie banner on the Site’s homepage.
We and our third-party service providers may use cookies and other tracking mechanisms to track information about your use of our Site. We may combine this information with other Personal Information we collect from you (and our third-party service providers may do so on our behalf).
Uses of Personal Information
We use your information, including Personal Information, for the following purposes:
● We use your Personal Information to establish your account to use the Services as well as to establish and maintain the accounts of your authorized users in connection with the Services.
● We use information about your use of the Services to understand and analyze the usage trends and preferences of our users, to improve the Services and to improve fraud detection and information security.
● We may use your e-mail address or other Personal Information to contact you for administrative purposes such as customer service and/or to send you our newsletters or other promotional materials. Generally, you can opt-out of receiving promotional communications by following unsubscribe links provided in the messages, or by contacting us directly at customersuccess@gogateway.ai. Although your changes are reflected promptly in active user databases, we may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse and analytics.
● We may use information collected from cookies or Automatically Collected Information through the Site to: (a) personalize our Services; (b) better understand how users access and use our Services; (c) monitor and analyze the effectiveness of the Services; (d) monitor aggregate usage metrics such as total number of visitors and pages viewed; and (e) perform research and analytics, including to analyze and report on usage and performance of the Services.
● We may use your Personal Information to: (a) detect, investigate, and prevent activities on our Services that conflict with applicable terms of service, including any terms or conditions applicable to the use of the Platform, could be fraudulent or violate copyright or other rules, or that may be otherwise illegal, (b) comply with legal requirements, (c) defend or exercise legal claims, (d) respond to law enforcement or governmental investigations or requests, and (e) protect our rights and the rights and safety of our users and others.
When We Disclose Information
As a general matter, we will disclose Personal Information we collect from you (a) to fulfill the purpose for which you provide it, including any purpose disclosed by us when you provide the information and to perform the Services, (b) with your consent, as described at the time of consent, and (c) to third party vendors, service providers, contractors, or agents who perform functions on our behalf, including the provision of the Site or Services. We will not sell or share (as such terms are commonly defined by applicable US privacy and data protection laws) Personal Information with third parties without your consent.
We may also disclose your information, including Personal Information, for business purposes and as permitted or required by law, including as follows:
● We may disclose the information we collect from you to our affiliates or subsidiaries solely for the purpose of providing the Site and Services to you; however, if we do so, their use and disclosure of your Personal Information will be maintained by such affiliates and subsidiaries in accordance with this Privacy Policy.
● We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to take precautions against liability; to protect Gateway from fraudulent, abusive, or unlawful uses or activity; to protect the security or integrity of the Services; to investigate and defend ourselves against any third party claims or allegations; to assist government enforcement agencies; or to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant.
● We may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of this Privacy Policy or any applicable terms of service, including any terms or conditions applicable to the use of the Platform, or as evidence in litigation in which we are involved.
● We may disclose the Personal Information we collect from you to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Gateway’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held Gateway about our Services or users is among the assets transferred.
You may decline to share certain information with us, in which case we may not be able to provide to you some of the features and functionalities of the Services.
Third-Party Links
The Services may contain links to third party websites and applications. Any access to and use of such linked websites or applications is not governed by this Privacy Policy, but instead is governed by the privacy policies of those third party websites or applications. We are not responsible for the information practices of such third parties. Please read such third parties’ privacy policies to understand their privacy practices.
AI Agents
AI Agents are implemented to improve user interaction on the Platform. The AI Agent is intended to be a resource for administrative support and analysis of Customer Content to assist users in taking advantage of the Services. It is not intended or able to provide legal services or advice and cannot connect you with emergency services or law enforcement. The AI Agent’s responses are provided “as is” and we make no warranties regarding their accuracy or reliability. We are not liable for any errors, omissions or damages resulting from your use of the AI Agent.
All information entered by you into the AI Agent, including your communications with the AI Agent, will be recorded, processed and stored by Gateway in the United States. Accordingly, our servers will have access to the chat log conversations between you and the AI Agent, which may be used to personalize your experience using the Services. By using the AI Agent, you acknowledge and agree to the recording, collection, storage and use of your chat log conversations as described in this Privacy Policy.
Data Security
We have implemented measures designed to protect your Personal Information from loss, misuse, and unauthorized access, disclosure, alteration and destruction; however, no security measures are perfect or impenetrable, so we cannot ensure or warrant the security of any information you transmit to us through the Services, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of any of our safeguards. We are not responsible for circumvention of any privacy settings or security measures contained in the Services.
We retain information as long as it is reasonably necessary and relevant for our operations, and/ or to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, or enforce any applicable terms of service or other agreements.
Visitors from Outside the United States
The Services are controlled and operated by Gateway in the United States, which may have fewer protections than your jurisdiction of residence. If you choose to access the Services from outside the United States, you acknowledge that you will be transferring your information, including Personal Information, outside of those regions to the United States for storage and processing, as necessary to allow you to use the Services.
Children’s Privacy
The Services are not intended for children under 16 years of age. We do not knowingly collect information from persons under 16 years of age, and no part of the Services are directed to persons under 16 years of age. If you are under 16 years of age, do not use or access the Services at any time or in any manner. If we learn that information has been collected through the Services from persons under 16 years of age and without verifiable parental consent, we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 16 years of age has provided us with information, please alert us at customersuccess@gogateway.ai to request that we delete the information from our systems.
Changes to Our Privacy Policy:
This Privacy Policy is current as of the “Last Updated” date set forth above. We may change this Privacy Policy from time to time, so please be sure to check back periodically. If we make any changes to this Privacy Policy that materially affect our practices with regard to the Personal Information we have previously collected from you, we will (a) notify you of such changes at the email address you have provided in connection with the Services, (b) prompt you to agree to such changes upon your use of the Services after such changes have been made, and/or (c) post a banner notification on the Site’s main webpage and update the “Last Updated” date to reflect these changes. If you continue to use the Services after we have made changes to the Privacy Policy, you are deemed to have accepted such changes. If you do not agree to such changes, you should discontinue use of our Services.
Our Contact Information:
Please contact us with any questions or comments about this Privacy Policy, your Personal Information, our use and disclosure practices, your communication preferences or your consent choices by e-mail at customersuccess@gogateway.ai.